Digital Use Practices & Mobile App Privacy Policy

Cross County Savings Bank ("we or our") is committed to protecting the privacy of its customers. Our customers' security is our priority, and we take every measure to safeguard your information. It is Cross County Savings Bank's practice to inform its customers of the information that we collect when you or your computer interacts with our website. The following information explains which types of personally identifiable information (PII) we collect on our website and what we do with such information. Our policy regarding the privacy of consumer financial information is available in our Privacy Policy.

By accessing the website, you acknowledge that you have read and fully understand Cross County Savings Bank's practice of collecting your digital information, and you freely agree and consent to the information collection and use practices described in the information provided.

Changes to Our Digital Use Practices

Cross County Savings Bank reserves the right to update our Digital Use and Mobile App Policy/Practices. We encourage you to periodically review these practices and to stay informed about how we are helping to protect your information. Your continued use of the service constitutes your agreement to our Digital Use and Mobile App Practices and any updates.

Children's Privacy

From our web pages, we do not knowingly collect personal information from individuals under the age of 13 without obtaining verifiable consent from their parents or guardians. For more information about the Children's Online Privacy Protection Act (COPPA), visit the FTC website.

Information We Collect & How We Use It

We collect certain information from and about our users in three ways: directly from our web server logs, from the user, and with cookies.

Web Server Logs

When you visit our website, we may track non-personally identifiable information to analyze the usage and functionality of our website. Information may include:

  • Your internet protocol (IP) address
  • The browser or computer you're using
  • The pages you view on the website
  • The items you click within the website
  • The state or country from which you access the website
  • The date and time of your visit
  • The name of your internet service provider

Cross County Savings Bank Mobile App

When you use our Cross County Savings Bank Mobile App, we may track non-personally identifiable information to analyze the usage and functionality of our website. Some features included in digital banking may request access to data located on the device used to access digital banking. This may include biometric, camera, contacts, and location data. You will be prompted to allow access to this data, and if access is not allowed, the feature requiring that data will not be fully functional. For your reference, details are provided below:

Data Use

The following data may be used to track you across apps and websites owned by other companies:

  • Usage Data
  • Contact Information
  • Your internet protocol (IP) address
  • The services you use within our mobile app
  • The date and time of your login
  • The device you use to log into our mobile app

Data Linked to You

The following may be collected and linked to your identity:

  • Financial information
  • Usage Data
  • Contact Information
  • Your internet protocol (IP) address
  • The services you use within our mobile app
  • The date and time of your login
  • The device you use to log into our mobile app
  • Location based on your I.P. address
  • Device Type

Use of Cookies

We may use cookies to personalize your digital experience. A cookie is a small text file that is placed on your device by a web page server. Your cookie is unique to you, to be read only by a web server in the domain that issued the cookie to you. We, as well as third-party vendors including Google®, may use first-party cookies (such as the Google Analytics cookie) to inform, optimize and serve content based on your visit to our website.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but give you the option to modify your browser settings to decline cookies. If you modify your browser settings to reject cookies, please be aware that this may disable some of the built-in functionality of the website that relies on cookies to optimize your experience.